SSA 應用程式支援

如您需要以下協助，可以聯絡我們：

• 登入您的 SSA 應用程式帳戶

• 存取應用程式內容

• 重設您的密碼

• 更新您的帳戶資料

• 了解如何使用應用程式功能

• 報告技術問題

• 報告錯誤或應用程式崩潰

• 查詢應用程式通知相關問題

• 就裝置兼容性尋求協助

• 聯絡 SSA 支援團隊

為協助我們更快為您提供支援，請在聯絡我們時提供以下資料：

• 您的全名

• 您的帳戶電郵地址

• 您正在使用的裝置

• 您的作業系統版本，如適用

• 問題的簡短描述

• 螢幕截圖或螢幕錄影，如有幫助

電郵：[email protected]

我們的支援團隊一般會於 1 至 3 個工作天內回覆。

工作天不包括星期六、星期日及香港公眾假期。

如您無法登入，請檢查您是否正在使用與 SSA 帳戶連結的正確電郵地址。

如應用程式未能正常載入，請嘗試關閉並重新開啟應用程式、檢查您的互聯網連線，並將應用程式更新至最新版本。

如您仍然遇到問題，請連同上述資料聯絡我們，我們的團隊將會協助您。

• 私隱政策

• 條款及細則

SSA / L2 Global Music Ltd.

電郵：[email protected]

You can contact us if you need help with:

• Logging in to your SSA app account

• Accessing app content

• Resetting your password

• Updating your account information

• Understanding how to use app features

• Reporting a technical issue

• Reporting a bug or app crash

• Asking questions about app notifications

• Getting help with device compatibility

• Contacting the SSA support team

To help us assist you faster, please include the following information when contacting us:

• Your full name

• Your account email address

• The device you are using

• Your operating system version, if available

• A short description of the issue

• A screenshot or screen recording, if helpful

Email: [email protected]

Our support team normally replies within 1 to 3 working days.

Working days exclude Saturdays, Sundays, and public holidays in Hong Kong.

If you cannot log in, please check that you are using the correct email address linked to your SSA account.

If the app is not loading properly, please try closing and reopening the app, checking your internet connection, and updating the app to the latest version.

If you are still having trouble, please contact us with the details above and our team will assist you.

• Privacy Policy

• Terms and Conditions

SSA / L2 Global Music Ltd.

Email: [email protected]